Your legal and account protection questions answered
Your account is marked inactive immediately. Remaining balance is returned to your registered payment method within one to three business days. Personal data is retained for compliance, then anonymised after 90 days. You can request full deletion by contacting support.
Yes. Open Account > History on desktop or the mobile app to see deposits, withdrawals and gameplay records with timestamps. Export a full statement via Account > Legal Downloads, or request it from support via email.
Contact support with your game ID and timestamp. Our team reviews session logs, verifies RNG integrity with the game studio and either reverses the round or explains the outcome within two business days.
Deposits are held in a segregated trust account separate from menara188 slot operational funds. This ensures your balance is protected if the platform faces financial difficulty. Your funds are yours alone.
We verify identity at account creation and before your first withdrawal. You'll provide a government ID and confirm your birthdate. Players in Denpasar, Yogyakarta and other regions follow the same verification process.
Go to Account > Profile > Contact Details on desktop, or tap Settings > Personal Info on mobile. Update your email, phone or address anytime. Changes take effect immediately for login and withdrawal confirmations.
Your eligibility depends on local law. We do not operate in all regions. Your account is governed by the terms you accepted at signup and applicable local regulations in your jurisdiction where local law permits.
